Need a hand with Snail Walk? You are in the right place. The fastest way to reach a human is email; the community and the answers below cover most of what comes up.
Contact me
Email support@snailwalk.app and I will get back to you. It is just me behind Snail Walk, so it helps to include your device (iPhone or Android), your app version (Settings, at the bottom), and what you were doing when it happened.
Join the community
Most day-to-day questions get answered fastest in the Discord - it is where updates land first and where you will find me and other walkers.
Steps and health permissions
Snail Walk moves your character using your daily step count - nothing else. It reads that from Apple Health on iPhone or Health Connect on Android, only after you grant permission. There is no GPS, no location, and no route tracking.
Wearables work too: if your Fitbit, Garmin, Apple Watch, or similar device syncs its steps to Apple Health or Health Connect, Snail Walk picks them up from there - no separate connection needed.
If your steps are not advancing your character, check these first:
- Permission is granted. On iPhone: Settings app -> Apps -> Health -> Data Access & Devices -> Snail Walk -> turn on Steps. On Android: open Health Connect -> App permissions -> Snail Walk -> allow Steps.
- Your phone is counting steps. Steps come from your phone or watch, so the device needs to be recording them. Treadmill and indoor steps count too - Bob does not care where you take them.
- Give it a moment. The app reads your step total when you open the game; newly walked steps can take a little while to appear in Apple Health or Health Connect first.
Still stuck? Email support@snailwalk.app and tell me which platform you are on.
Your account and data
- Manage your profile, name, and avatar from your account dashboard.
- Want to delete your account? See account deletion.
- How I handle your data: Privacy Policy. The rules of play: Terms of Service.
More answers
The FAQ on the homepage covers the common questions - who Bob is, where to play, and whether it works indoors.
Contact: support@snailwalk.app