This page explains how to delete your Snail Walk account and the personal data associated with it, operated by LOVE AND COFFEE LIMITED ("we", "us", "our").
How to delete your account
You can delete your account yourself, at any time:
- In the app: open Settings and tapDelete account, then confirm.
- On the web: sign in to your account dashboard and use Delete accountunder the danger zone, then confirm.
Either way, deletion happens immediately - your account is removed and you are signed out. If you would rather we do it for you, email support@snailwalk.app from the email address you use to sign in, with the subject "Delete my account"; we action emailed requests within 30 days.
What gets deleted
When your account is deleted, we permanently remove:
- your account and sign-in email;
- your profile (display name and any uploaded avatar);
- your step history and game progress (distance and runs);
- your achievements and friends;
- your device and analytics identifiers.
What we may keep
We retain records of purchases (such as founder packs) for as long as required for tax and accounting purposes, as permitted by law. These records are kept separately and are not used to identify you within the game after deletion.
Questions
If you have any questions about deleting your account or your data, contact us at support@snailwalk.app.